Return Policy
Thank you for choosing ZWITCH ORIGINALS! We appreciate your support and strive to provide you with high-quality streetwear. Please read our Return Policy carefully to ensure a smooth shopping experience.
1. Returns and ExchangesWe want you to be completely satisfied with your purchase from ZWITCH ORIGINALS. If for any reason you are not happy with your order, we accept returns and exchanges within 15 days from the date of purchase.
2. Eligibility CriteriaTo be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition with all tags attached. If the product is damaged, soiled, or altered, we may not be able to process your return.
3. Return ProcessFollow these simple steps to initiate a return or exchange:
a. Contact our Customer Support team at
contactzwitch@gmail.com within 15 days of receiving your order.
b. Provide your order number, a brief reason for the return, and whether you are seeking a refund or exchange.
c. Our Customer Support team will guide you through the return process and provide you with a return authorization (RA) number.
d. Pack the item securely, include the RA number on the package, and ship it to the address provided by our Customer Support team.
4. Refund and Exchange
a. Refund: Once we receive your return and inspect the item, we will process a refund to your original payment method. Please allow 7 to 10 business days for the refund to reflect in your account.
b. Exchange: If you requested an exchange, we will ship the replacement item after receiving and inspecting your return.
5. Return ShippingReturn shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Non-Returnable ItemsCertain items are non-returnable, including:
a. Items marked as final sale.
b. Customized or personalized items.
7. Defective or Incorrect ItemsIf you receive a defective or incorrect item, please contact our Customer Support team immediately. We will make it right by providing a replacement.
8. Contact UsIf you have any questions or concerns regarding our Return Policy, please contact our Customer Support team at
contactzwitch@gmail.com.
ZWITCH ORIGINALS reserves the right to update or modify this Return Policy at any time without prior notice.
Thank you for choosing ZWITCH ORIGINALS! We appreciate your business.
Sincerely,
ZWITCH ORIGINALSPhone no: +918328439078
Email:
contactzwitch@gmail.comwww.zwitchoriginals.cominstagram handle: @getzwitched